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© 2005-2020 ganz - all rights reserved. Webkinz - the stuffed animal that comes alive online in Webkinz World. Keep your pet happy and healthy and build a home for it with our cool furniture. Play online with your friends and their pets too! Parent's Account. Parent's Area Account Controls Parent's Account Enter information.

Welcome to Webkinz World Support

If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.


Frequently Asked Questions
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Answer: Webkinz Pets are lovable pets that each come with a unique Adoption Code that lets you play with a virtual version of your pet.
Answer: Please note that the content on Webkinz.com is available in English only.
3: What are browser Cookies and does Ganz use them?
Answer: Please click on 'See More' in order to access and review our policies regarding browser Cookies.
4: What does Ganz do with the information collected from users using “cookies”?
Answer: Any personal information collected by Ganz is never disclosed to third parties, and is not used for third party advertising purposes.
Answer: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Check the 'Help' menu of your browser to learn how to change your cookie preferences.
6: If I clear my browser cookies, will I still be opted out of third party advertising on Webkinz?
Answer: If you clear your browser cookies and have previously selected to limit 3rd party advertising, you will need to reselect the Limited Advertising Option again in order to limit ads.
7: What type of Ads do you allow on the Webkinz site?
Answer: To learn more about our advertising standards please click on 'See More'
Answer: If your account has been archived and you wish to reactivate it, please have your parent contact our Customer Support team at webkinzsupport@ganz.com.
9: How do I permanently delete my child's account?
Answer: You can delete your child’s Webkinz account using a Parent’s Account that is set up in the Account Controls section of the Parent’s Area.
Answer: To reset a forgotten password, click on See More in order to be shown what pieces of information we require from you.

You can use your account controls to manage your child's access to KinzChat PLUS, sign up for promotional mailing lists, adjust 3rd party advertising settings, or change your email.

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If you've already added a Parent's Email to your child's account, a Parent's Account has been automatically created for you. Otherwise you can add your email for their account when your first log in to your Parent's Account.

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About KinzChat and KinzChat PLUS

Webkinz World includes two types of chat to be used in social areas of the site. In KinzChat areas, kids can only use our pre-constructed chatting system called KinzChat. Members cannot type in their own words in KinzChat; they can only use the phrases and words we’ve created.

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In KinzChat PLUS, which we recommend to our older members ages ten and up, we’ve given our members a bit more freedom. They are able to type in their own phrases and words; however the content is filtered by our system which aims to block inappropriate content and personally identifiable information, including numbers. KinzChat PLUS uses word filtering which identifies specific objectionable words, and phrase filtering which identifies specific objectionable combinations of words.

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If someone attempts to send words and phrases that we deem unacceptable, that member may be: warned about the need to follow the Rules, silenced from chatting in, or banned from all KinzChat PLUS areas. The length of time for silencing and banning is based on the specific offense or combinations thereof.

KinzChat PLUS also allows members to report other members who they feel are misbehaving, using unacceptable language, or breaking the Rules. Again, any member who is reported for inappropriate behavior or language may be warned about following the Rules, silenced or banned from using KinzChat PLUS.

Please note that even with the word and phrase filtering, it is still possible that you may see something said that you find unacceptable. The best way to decide whether KinzChat PLUS is right for your child is to use the system with your child. Also, please note that unless you specifically grant permission for your child to use KinzChat PLUS, they will not have access to it when visiting any of the social areas of Webkinz World.