Webkinz Ganz Estore

With over 1,000 pets to adopt, more than 15,000 items to collect, and over 100 games and activities, Webkinz World is a place kids of all ages will enjoy! Content is in English only. Webkinz Newz. Webkinz Zazzle Store. Welcome to Ganz Interactive Consumer Support. If you are looking for technical assistance with any of the Ganz products listed below, please click on the corresponding icon to see a list of Frequently Asked Questions. We recommend that you read through the FAQ’s to.

Welcome to Ganz eStore Customer Support,

If you have any questions or concerns with anything regarding the Ganz eStore, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.

If you are experiencing additional issues not addressed in the Ganz eStore FAQ’s below, please call the Ganz eStore Support desk at 1-888-818-8770 between the hours of 9am and 5pmEastern Standard Time, Monday through Friday.

Frequently Asked Questions

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Answer: To cancel your Automatic Renewal, please log into your Ganz eStore account, click on Order History, go into the membership order, and cancel any upcoming renewals for that membership order.

Answer: You can reset your password by clicking on the 'Forgot Password?' link located on the Login page of the Ganz estore.

3: I just purchased a Deluxe Membership and did not receive my eStore points?

Answer: Log into your Webkinz account and check your eStore points balance. If it's not in your Webkinz account, then it's in your Ganz eStore account.

Answer: Log into your Ganz eStore account and check your membership renewal date.

5: How do I transfer eStore Points to a Webkinz account?

Answer: To transfer eStore points, log into your Ganz eStore account and click on 'Transfer Points'.

Answer: To change your account information, please log into your Ganz eStore account and click on 'Edit Account'.

Answer: To redeem your membership code, go to the Deluxe Memberships section and redeem it there. Please be sure to log into your Ganz eStore account first.

Answer: To change your payment information, click on 'Order History' and go into your membership order.

Answer: Check your order under the 'Order History' section of your Ganz eStore account.

Answer: If you didn't receive your feature code, click on 'Order History' and click on the order number.

Another Deluxe Day is arriving on Sunday, February 23rd!

Once again, Deluxe Members will be able to log in and visit Today’s Activities in order to receive a special prize: a Chill Out Chair!

Make sure your pet is wearing a warm winter coat before clicking, because they’ll find sitting in this chair to be uncommonly chilly!

Ganz Estore Webkinz

Also on the Today’s Activity schedule, there will be an entire day of fun and activities for Deluxe Members to enjoy!

Ganz Estore

If you’d like to join in on the fun and prizes, have a parent visit the Ganz eStore to upgrade your account!