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Welcome to Webkinz World Support

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If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.


Frequently Asked Questions
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Answer: If you have an item in your room that is stuck, you will need to contact consumer support to have your issue investigated.

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Answer: Webkinz World welcomes any comments and/or suggestions you may have and wish to share.
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Answer: If you have unlocked a special prize in your account, but didn’t receive it in your dock you will need to contact consumer support to open an investigation.
Answer: There are some areas of Webkinz World that require you to complete your Key to Kinzville Mission chain in order to access.
Answer: If you are a Deluxe Webkinz World member and did not receive your Deluxe Gift Box this month, you will need to contact consumer support.
56: Are You Having Difficulty Completing A Mission Task?
Answer: If you are experiencing difficulty with a specific task needed to complete a mission, clicking on the “hint” button will further explain how to complete the task.

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Answer: Some missions require you to collect items from friends. To do so, simply click on the “ask friends” button and select the friend that you would like to ask for help.
58: Do You Need Help Pairing Your Zumbuddy with Your Pet?
Answer: You can pair your Zumbuddy with your pet in your room or in the Clubhouse.

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Answer: Zumbuddies and Zumbuddy Klips can be redeemed in the Code Shop in Webkinz World.

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Answer: If you are a Webkinz World Deluxe member, the entire Magical Forest is automatically available to you.