Welcome to Webkinz World Support
If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
Frequently Asked Questions
60 posts have been found
158,220 likes 391 talking about this. Webkinz is the award-winning virtual world of pets for anyone who loves fun! Play on iOS, Android, PC or Mac! Jul 14, 2012 The multi-award winning Webkinz World site is one of the largest and most popular children’s sites in the world! Children interact with technology and learn both computer and internet skills in a friendly, controlled environment.
21: Are You Having Technical Issues with Your Webkinz Mobile Application?
Answer: If you are experiencing technical issues with your Webkinz mobile application, you may need to restart your device.
22: Did You Lose KinzCash when You Synchronized Your Account?
Answer: Issues related to losing KinzCash while synchronizing an account, need to be investigated individually.
Answer: There are a number of issues that could be causing you to keep getting logged out of your account.
Answer: Getting a white screen while playing in Webkinz World could be result of an outdated Flash Player, a need to clear your browser’s cache, or a pop-up blocker or anti-virus program on your computer.
Answer: If the “Please Wait…” message remains on your screen for an extended period of time, you could be having difficulty connecting to our server.
Answer: If you cannot load any of your Webkinz rooms, you will need to contact consumer support for assistance.
27: Do you see an Error Message when you use your KinzChat Phone?
Answer: If you receive an error while attempting to access your KinzChat Phone, you will need t contact consumer support.
28: Does Your Room Freeze at Loading Furniture/Characters?
Answer: If your room freezes at “loading furniture/characters”, consumer support can help you regain access to this room if you submit a request for assistance.
Answer: If your pet is stuck in your room, try logging out and then logging back into your account. You can also try going to your Webkinz room and then jumping to another room.
Answer: Adding friends to your friends list is done by clicking the “add” button on your KinzChat phone and then typing in the username of the Webkinz World member you would like to be friends with.
Welcome to Webkinz World Support
If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
Frequently Asked Questions
60 posts have been found
Answer: Webkinz Pets are lovable pets that each come with a unique Adoption Code that lets you play with a virtual version of your pet.
Answer: Please note that the content on Webkinz.com is available in English only.
3: What are browser Cookies and does Ganz use them?
Answer: Please click on 'See More' in order to access and review our policies regarding browser Cookies.
4: What does Ganz do with the information collected from users using “cookies”?
Answer: Any personal information collected by Ganz is never disclosed to third parties, and is not used for third party advertising purposes.
Answer: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Check the 'Help' menu of your browser to learn how to change your cookie preferences.
6: If I clear my browser cookies, will I still be opted out of third party advertising on Webkinz?
Answer: If you clear your browser cookies and have previously selected to limit 3rd party advertising, you will need to reselect the Limited Advertising Option again in order to limit ads.
7: What type of Ads do you allow on the Webkinz site?
Answer: To learn more about our advertising standards please click on 'See More'
Webkinz Support Number
Answer: If your account has been archived and you wish to reactivate it, please have your parent contact our Customer Support team at webkinzsupport@ganz.com.
Webkinz Support Number
9: How do I permanently delete my child's account?
Answer: You can delete your child’s Webkinz account using a Parent’s Account that is set up in the Account Controls section of the Parent’s Area.
Answer: To reset a forgotten password, click on See More in order to be shown what pieces of information we require from you.