Welcome to Webkinz World Support
You can use your account controls to manage your child's access to KinzChat PLUS, sign up for promotional mailing lists, adjust 3rd party advertising settings, or change your email. If you've already added a Parent's Email to your child's account, a Parent's Account has been automatically created for you. To get another Webkinz Pet, you need to buy another Webkinz Pet plush toy. If you have not used the Adoption Code and you are sure it is correct, you will need to send an email to our Customer Support team at: webkinzsupport@ganz.com. Webkinz World TM is being blocked by my Parental Control software – what do I do?
If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
Frequently Asked Questions
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Webkinz Customer Support Email
Answer: Webkinz Pets are lovable pets that each come with a unique Adoption Code that lets you play with a virtual version of your pet.
Answer: Please note that the content on Webkinz.com is available in English only.
3: What are browser Cookies and does Ganz use them?
Answer: Please click on 'See More' in order to access and review our policies regarding browser Cookies.
4: What does Ganz do with the information collected from users using “cookies”?
Answer: Any personal information collected by Ganz is never disclosed to third parties, and is not used for third party advertising purposes.
Answer: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Check the 'Help' menu of your browser to learn how to change your cookie preferences.
6: If I clear my browser cookies, will I still be opted out of third party advertising on Webkinz?
Answer: If you clear your browser cookies and have previously selected to limit 3rd party advertising, you will need to reselect the Limited Advertising Option again in order to limit ads.
7: What type of Ads do you allow on the Webkinz site?
Contact Webkinz
Answer: To learn more about our advertising standards please click on 'See More'
Answer: If your account has been archived and you wish to reactivate it, please have your parent contact our Customer Support team at webkinzsupport@ganz.com.
9: How do I permanently delete my child's account?
Answer: You can delete your child’s Webkinz account using a Parent’s Account that is set up in the Account Controls section of the Parent’s Area.
Answer: To reset a forgotten password, click on See More in order to be shown what pieces of information we require from you.